NMIMS SEMESTER 4 ITSM ASSIGNMENTS
NMIMS Semester 4 December 2024 ITSM Assignments Business: Ethics, Governance & Risk Q1. “Business should conduct and govern themselves with integrity, and in a manner that is ethical, transparent and accountable” (Principle 1). Prepare an executive summary (in your own words) based on the disclosures given under Essential Indicators and Leadership Indicators, to showcase how the company is delivering on this principle from the Business Responsibility & Sustainability Report – 2023-24 (BRSR) of a company of your choice. You will find this report under Director’s Report section. Please select any ONE company that is listed as Large Cap. For this selection you must refer to the NSE’s Nifty 50 list by market cap. It is required that you include the name of the company in the brief introduction at the beginning. You must also go through the website of the company as well as its sustainability report, if available in public domain for relevant information on Principle 1. DO NOT copy paste. Q2. Go through the ‘Management Discussion & Analysis’ section under the Director’s Report in the annual report (FY2023-24) of the company selected in question1 and prepare an executive summary (in your own words) on the following two topics: Opportunities and threat Internal control systems & their adequacy You must mention the name of the company. DO NOT copy paste. Q3. As Head of Sales in a medium size consumer durables company selling cooling systems and air conditioners you have just bagged a Rs 75 lac worth of order from an out-of-town company, (their first order with you). The purchase executive of the client company agrees to confirm the order on the condition that you will agree to pay for his and his wife’s travel and stay in your city, while visiting your office for finalizing and signing of the contract. 3a. What do you think are the ethical dilemmas involved in this scenario? 3b. Describe the process you will adopt to resolve the dilemmas in this scenario? Research Methodology Q1. Samsung mobile phones have been facing a significant decline in market share over the past one year in India, despite the growing overall demand for Mobile Phones. The company’s sales have decreased by 12%, while competitors have seen a growth of 18% in the same period. This decline is affecting the company’s profitability and brand position in the market. This decline is occurring despite an overall increase in industry demand. The problem impacts the company’s profitability, brand strength, and market position. Which type of research study is above and what can be the research questions for this study? Explain which research design you will follow and why? Q2. You are working in the HR department of Havells India; who have 15 state-of-the- art manufacturing plants spread across 8 locations in India. You have to study the relationship of Annual Increment (three levels 5%, 8% and 10%) and employee productivity (in units). Explain the design of experiment, independent, dependent and extraneous variable (assume any) for the study. What can be the potential threat to internal and external validity in this experiment? Q3. In recent years, the financial landscape has witnessed significant transformations driven by advances in technology and the widespread adoption of online banking platforms. The emergence of online banking has revolutionized the way consumers engage with banks. With the increasing adoption of digital banking channels, it is crucial to assess how traditional banking methods are affected in terms of customer behavior, service demand, Trust, Security, operational adjustments and the response to the socio-demography of consumers. a. Develop a comprehensive research plan to compare customer satisfaction and service efficiency between online and offline banking. b. Develop a Structured questionnaire for this study. Digital Payments Q1. Analyze the factors driving the widespread adoption of digital wallets among consumers and businesses, highlighting key benefits and functionalities they offer. Evaluate the potential challenges and risks associated with the use of digital wallets and Discuss strategies to mitigate these challenges and enhance the trustworthiness and resilience of digital wallet systems. Q2. Analyze the factors contributing to the rise of Bitcoin as a decentralized digital currency. Assess the potential benefits and challenges of Bitcoin’s integration into the traditional financial landscape. Discuss the key technological innovations that underpin Bitcoin’s decentralized nature, including blockchain technology and cryptographic principles. A local bakery has decided to implement digital payment options alongside its traditional cash-based transactions to accommodate changing consumer preferences and enhance convenience for its customers. a) Assess the factors influencing the local bakery’s decision to adopt digital payments. Analyze the potential benefits and challenges associated with integrating digital payment solutions into the bakery’s operations. b) Investigate how the introduction of digital payment options affects transaction volume, average transaction value, and customer retention. Discuss strategies the bakery can employ to maximize the benefits of digital payments while mitigating any challenges or risks IT Security and Risk Management Q1. What is the definition of Information Security, and how does it encompass the principles of confidentiality, integrity, and availability (commonly known as the CIA triad)? Why is maintaining information security critical in various industries and environments, such as business, healthcare, government, and education? Discuss the potential risks and consequences when one or more aspects of the CIA triad are compromised, providing specific examples or scenarios where these principles play a crucial role in protecting sensitive information and ensuring organizational resilience. Also explain how best practices in information security can help organizations mitigate threats, safeguard data, and maintain operational continuity. Q2. Imagine you’re a cybersecurity consultant tasked with improving the access control system for a multinational corporation. In this scenario, the company operates in multiple regions with diverse workforce demographics, including remote employees, contractors, and on-site staff. Your objective is to enhance the existing access control mechanisms to ensure robust security while accommodating the organization’s dynamic environment. Describe the identification and authentication techniques you would recommend for this scenario. Provide examples of specific authentication methods, such as passwords, biometrics, multifactor authentication (MFA), and single sign-on (SSO), and explain their suitability
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